Our trained mystery shoppers collect and report data on key aspects of your business using various technologies. By simulating customer behaviour, the shoppers focus on evaluating the overall shopping experience, customer service, training requirements, sales skills, and adherence to the key success requirements of your product brand.

We work with our clients to develop a custom mystery shopping program that will:

• • Capture pertinent information that can be easily translated into meaningful Key Performance Indicators (KPI’s) comparable across operational demographics and time.
  • Provide management with critical feedback on process gaps and training needs.
  • Standardize performance evaluations to provide a powerful holistic view of your customer’s experience.

We design your mystery shopper program:

• • By working with you on the shop questionnaire and process design, we help you generate meaningful results from the Mystery Shop.
  • We intensify your Mystery Shopping programs with technology and social media features that underpin our Mystery Shopping paradigm. This significantly decreases the chance of data input error and increases the speed at which you receive your results.
  • But our greatest pride is in our Mystery Shoppers. We have a large team of trained specialists even in some rural locations who pride themselves in giving our client the results they need.

Contact us for more information on how we can assist you in transforming your business.